Refund policy
Returns
Our policy lasts 15 business days. If 15 business days (Monday - Friday including any holidays that fall on a Monday - Friday) have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Several types of goods are exempt from being returned. Clearance Items, Custom and special order items and items sold at holiday markets, fairs and trunk shows or pop-up shows may not be returned, refunded or exchanged for any reason. You have had the opportunity to view the product in person and approve of the product and its condition at the time of the transaction and thus, they are sold in "as is" condition. Any Custom orders are made  exclusively for you and thus may not be returned or refunded.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing labels, tags or parts for reasons not due to our error may not be refunded or returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, less original shipping costs and a 15% restocking fee within 10-14 days. If your refund is rejected then we will send your item back to the original address on the order and you will be charged return shipping fees.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at pellicouture@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at pellicouture@gmail.com We only replace items if they are defective or damaged and if you contact pellicouture@gmail.com showing the defect or damage; the email should state your order number and your request for an exchange. If we approved your exchange based on the info you've provided to us in the email we will issue you an authorization number for the exchange.Write the Authorization number on a paper and include it inside the box with you item and send your item to: PO Box 224 West Islip New York US 11795. Do not return your item for an exchange or refund without first getting an authorization number.
Shipping
To return your product, you should mail your product with insurance to cover the cost of the purchased item to: Pelli Couture PO Box 224 West Islip, New York US 11795
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should use a trackable shipping service or purchasing shipping insurance to cover the cost of your item. We don’t guarantee that we will receive your returned item.